Ace96 takes the privacy of every player seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Your data is protected in accordance with international online gaming industry security standards.
We do not merely comply with the law — we go the extra mile to ensure your personal data remains safe and in your control at all times.
All data transmitted between your device and ace96 servers is protected with 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide to ensure no third party can intercept your information.
Ace96 has never and will never sell, rent, or allow third parties to use players' personal data for marketing purposes without explicit consent. Your data belongs to you and we use it solely for the operation of the platform you use.
Ace96 players have the right to access, correct, and request deletion of their personal data at any time. We provide a straightforward and responsive process for all data-related requests through our 24/7 active customer support.
Player personal data is stored on servers protected by multi-layered firewalls, strict access controls, and real-time intrusion detection systems. Only authorised personnel may access your data for legitimate operational purposes.
Every deposit and withdrawal transaction at ace96 is processed through certified and encrypted payment channels. Your bank card or e-wallet account information is never stored directly on our servers — it is handled by payment processors with PCI-DSS certification.
Ace96 uses cookies only to enhance the user experience, analyse usage patterns, and maintain login session security. We do not use third-party cookies for targeted advertising purposes without your prior consent.
This Privacy Policy is published by ace96 and applies to all users who access or use the ace96.fun platform, including the website, mobile app, and all related services we offer to players in Malaysia and other regions where we operate.
We understand that privacy is more than a legal formality — it is a fundamental right of every individual. That is why ace96 designs our systems and processes with player data protection built in from the ground up, not added as an afterthought.
This policy covers all aspects of personal data processing, including collection, storage, use, transfer, and deletion. We update it regularly to ensure it reflects our current practices and complies with applicable legal requirements.
Ace96 only collects data that is strictly necessary to provide a safe, fair, and compliant service. The following are the categories of data we collect and their respective purposes:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, IC / passport number | Mandatory — KYC & age verification |
| Contact | Email address, mobile phone number | Mandatory — account communication & security |
| Financial | Bank name, bank account number, e-wallet | Mandatory — payment processing |
| Technical | IP address, device type, web browser | Automatic — security & analytics |
| Games | Betting history, wins, account balance | Automatic — transaction records |
| Cookies | Session data, language preferences, login status | Optional — user experience |
We not collect sensitive information such as biometric data, medical records, or credit card details directly. All card transactions are processed directly by certified third-party payment processors without passing through ace96 servers.
Every piece of data we collect has a clear and specific purpose. ace96 uses players' personal data for the following purposes:
Ace96 does not sell or allow third parties to use players' personal data for their own commercial purposes. However, we do share data with selected third parties only in the following situations and subject to strict limitations:
All third parties we work with are subject to strict confidentiality agreements and are required to protect shared data to a security standard equal to or higher than that of ace96.
Ace96 implements comprehensive technical and organisational security measures to protect personal data from unauthorised access, loss, destruction, or accidental disclosure.
Technical Security Measures We Use:
Data Retention Period:
As an ace96 player, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold about you
Correct inaccurate or incomplete data in our records
Request data deletion when it is no longer needed
Object to data processing for direct marketing or profiling
Receive your data in a structured, machine-readable format
Request restriction of data processing under certain circumstances
To exercise any of the above rights, contact the ace96 customer support team via live chat or our official Telegram. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days with prior notice to you.
Ace96 uses cookies and similar tracking technologies to improve platform functionality and the user experience. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may significantly affect platform functionality. Most modern browsers allow you to accept, reject, or delete cookies through their settings menu.
Ace96 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or feedback from our players.
When we make significant changes to this policy, we will:
Continued use of the ace96 platform after policy amendments take effect constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ace96 handles your personal data, we strongly encourage you to contact us directly.
The ace96 Data Protection Team is ready to assist you through the following channels:
For links to other related policies and information, you may visit the Terms and Conditions as well as Responsible Gaming us.
Your privacy is protected, your transactions are secure, and your data is in your control. Join thousands of Malaysian players who have trusted ace96 as their preferred online gaming platform.